Refund policy

Metallium Refund Policy

Thank you for shopping with Metallium! We take pride in delivering high-quality products, but if you're not completely satisfied with your purchase, we’re here to help.

Refund requests should be submitted to orders@metallium.co.za.

1. Standard Items

Satisfaction Guarantee: If you are not satisfied with a standard item, you may return it within 7 days of receiving your order for a refund. The item must be in its original condition and packaging.

  • Damaged in Transit: If your standard item arrives damaged, please contact us within 7 days of receipt. We will assess whether a repair is possible or send a replacement if necessary. To qualify for a repair or replacement, you must inform us within this timeframe.

2. Order Errors

  • Our Mistake: If we have made an error with your order (e.g., wrong item, incorrect design, or wrong size), we will send you a replacement at no additional cost. We may request the return of the incorrect item before dispatching the replacement. Metallium will cover the return shipping costs for incorrect items.

3. Custom Pieces

  • Non-Returnable: Custom items are specially crafted for you and cannot be returned if you are unhappy with the final product. This includes house numbers and personalized designs. Metallium provides design approval before production to ensure customer satisfaction.

  • Transit Damage or Order Errors: If your custom piece arrives damaged or if we made an error, please contact us within 7 days of receipt. We will arrange for a replacement or repair as needed.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email orders@metallium.co.za with your order or invoice number and a detailed description of the issue.
  2. Provide Proof: Attach clear photos of the item, including any damage or errors.
  3. Follow Return Instructions: We will provide guidance on returning the item or proceeding with a repair/replacement.

4. Additional Information

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part or transit damage.
  • Processing Time: Refunds are processed within 7-10 business days after we receive the returned item.
  • Refund Method: Refunds will be issued to the original payment method or via EFT.

For any questions or concerns, please reach out to orders@metallium.co.za.

We appreciate your support and look forward to serving you!

— Metallium Team